PROPERTY SEARCH
Customer Satisfaction
Homex Tourism Division Product Satisfaction
At Kukulcan Caribbean Shore Condos we start from the idea that the customer experience begins with the complete satisfaction of your home, the proper and efficient maintenance of the common areas and the guarantees received from the developer.
HOA (Home Owners Association)
The developments of Kukulcan are planned under a condominium property regime. This means that homeowners have rights and obligations regarding the common areas, in addition, the coexistence between owners is governed by the internal rules of LVDM.
Customer Experience monitors the performance of the Condominium Manager, who is responsible for maintaining a good relationship among the homeowners, for ensuring the good condition of the common areas, for managing the fees, and for the enforcement of regulations.
Home Owners Association fees
Maintenance fees are managed and collected once a month by the administrator.
These Include:
This department is responsible for the inspection of the house and ensure it is 100% complete prior to delivery to each owner. It also provides technical support up to one year after delivery attending construction guarantees, questions about the equipment and home maintenance.
Post sales department also provides an Owner's Manual with all specifications, drawings and instructions that the owner may need about the new property.
Owner Assistant
From the time of purchase until the day of delivery, each owner has an assigned personal assistant, who acts as liaison between him and the company in all matters relating to the new home. The OA coordinates special requests, moving, purchases of furniture and equipment, resolves questions about the construction status and in general oversees that each unit is delivered in a timely manner to its new owner.
At Kukulcan Caribbean Shore Condos we start from the idea that the customer experience begins with the complete satisfaction of your home, the proper and efficient maintenance of the common areas and the guarantees received from the developer.
The developments of Kukulcan are planned under a condominium property regime. This means that homeowners have rights and obligations regarding the common areas, in addition, the coexistence between owners is governed by the internal rules of LVDM.
Customer Experience monitors the performance of the Condominium Manager, who is responsible for maintaining a good relationship among the homeowners, for ensuring the good condition of the common areas, for managing the fees, and for the enforcement of regulations.
Home Owners Association fees
Maintenance fees are managed and collected once a month by the administrator.
These Include:
- 24 hours security
- Common area maintenance and cleanup
- Common area insurance
- Common area utilities
- Garbage Collection
- Beach cleaning
- Elevators maintenance
- Federal zone tax
- Landscaping maintenance
- Pool cleaning
- Common areas Pest Control
This department is responsible for the inspection of the house and ensure it is 100% complete prior to delivery to each owner. It also provides technical support up to one year after delivery attending construction guarantees, questions about the equipment and home maintenance.
Post sales department also provides an Owner's Manual with all specifications, drawings and instructions that the owner may need about the new property.
Owner Assistant
From the time of purchase until the day of delivery, each owner has an assigned personal assistant, who acts as liaison between him and the company in all matters relating to the new home. The OA coordinates special requests, moving, purchases of furniture and equipment, resolves questions about the construction status and in general oversees that each unit is delivered in a timely manner to its new owner.
